GOOD Based on 95 reviews Posted on Alex BoddieTrustindex verifies that the original source of the review is Google. Had absolutely zero issues with our car. The staff was very nice and helpful. They even shuttle you to the airport for free after you drop off the car. I would definitely suggest renting a car here, renting one at the airport is an absolute nightmare and Alaska Express Car Rental is only a quick 4 minute drive away.Posted on Jordan CTrustindex verifies that the original source of the review is Google. What a 180° experience from the big brands. After last minute cancellations and shady business practices from National, TURO, Thrifty (see my review on Thrifty) that almost ruined an entire cross-country vacation, Igen and Alaska Express Car Rental save our Alaska trip. Thrifty pulled a very shady business tactic of cancelling my car when I was standing at the counter at Ted Stevens. I hopped online at 10 PM and the best option I found was with this company for a next morning rental, as my family and I had tours booked all over Alaska. I wasn’t sure what to expect when going to pick up the car at 8:30 the next morning but quickly realized I had made the right decision. Igen had a car waiting for me, was super transparent about the entire process, even conducting a video walk around of the vehicle and pointing out areas that they already knew about. He then proceeded to give me great recommendations for my families time here in Alaska and gave me their cell in case I ran into any issues. When encountering travel delays and cancellations on my return, they extended the car very easily and even gave me a ride to the airport in the same car. If you’re traveling to Alaska, skip the big box rentals and go with Alaska Express. They run a very honest and easy to work with business and I cannot recommend them enough. When I return to Alaska, this will be the only company I use.Posted on Josef WagnerTrustindex verifies that the original source of the review is Google. My wife Sabine and I have been regular customers of Alaska Express Car Rental since 2013 and we will be back. These guys are great and their rates are good.Posted on AbhishekTrustindex verifies that the original source of the review is Google. Ease of communication and pickup and great customer service. New, Clean and reliable car. I did not book a car ahead cos was not planning to drive and depend on railroad and hotel shuttles. Me and my family had an extra day to spare in anchorage and found couple of extra spots to explore so contacted them just a day before when I needed the rental but they were very prompt with the response and even accommodating in me requesting a 10:45 pm pickup. From my trip that day I got late and reached close to midnight but they still had the car ready for me and got me quickly ready. The drop off next day was very easy and they dropped me off back at hotel.Posted on Brenden CroninTrustindex verifies that the original source of the review is Google. These folks were amazing! I was originally booked for a small SUV and they realized I would need a truck for the work I'd be doing. Upgraded me, no questions asked! Definitely would use these folks again!Posted on Lee HannaTrustindex verifies that the original source of the review is Google. These guys were great. Coming into anchorage, everything went wrong. My flight was cancelled, my next one was delayed etc. But, as soon as we got to the rental place, these guys really took care of us. Our original rental was no longer available, so they jumped into action and made sure that my wife and I were well taken care of. It was quick, easy, and very professional. Corporate America long brushed aside the needs of the customer; this company has not done that. They are focused on what the customer needs and nothing else. I highly, highly recommend this company. - The Transit Guy!Posted on Jacob LambertTrustindex verifies that the original source of the review is Google. Super smooth experience. Easier than renting from a national chain.Posted on Asa Kienitz KincadeTrustindex verifies that the original source of the review is Google. If you can live with being abt 10 minutes out from the airport, these guys are great! Their rates are good, the car was nice, and when they saw I had a lot of luggage one of the guys gave me a ride back to the airport in the car! Highly recommendPosted on Zac ZachariasTrustindex verifies that the original source of the review is Google. These guys are fantastic. Gave us an upgrade and it totally made our trip!Posted on Enrico FuscoTrustindex verifies that the original source of the review is Google. Perfect experience, from the beginning to the end. The man that welcomed us was very helpful and patient. The lady who drove us back to the airport was also really kind and friendly. The car was almost new and had everything we needed. I really recommend these guys! 5 stars